Refund policy

Last updated June 11, 2026

Return requests must be made within 30 days of delivery. Items must be unworn, unwashed, and in their original condition and packaging. Returns that show signs of wear or do not meet these conditions may be refused or refunded at our discretion.

To start a return, email hey@liveconnected.life with your order number. All returns are received in Connecticut, United States. We never route returns overseas. Once your request is approved, we will send you a prepaid return label and deduct its cost from your refund. Original shipping charges are non-refundable.

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and photos, and we will make it right.

Exchanges are subject to availability. Because quantities are limited, the fastest way to secure a different size is to return your item and place a new order.